Strategic focus on client service for Thomson Snell & Passmore

26/04/2010

Thomson Snell & Passmore is delighted to announce the completion of a 12 month strategic project on client service with the launch of a new website and corporate image.

As part of the exercise, Thomson Snell & Passmore employed a leading independent research consultancy to gather views from clients, contacts and staff on the firm's service and the service of other national and regional law firms.

Senior Partner James Partridge said:

"Clients gave us some great insights, such as how much they value the intelligence and experience of our lawyers, our tenacity and our focus on a tailored service. They also told us about some challenges, which we welcomed and have addressed over the last few months”.

Thomson Snell & Passmore has undertaken in depth analysis to develop key client service standards, which underpin the firm's continuing focus on delivering exceptional client service.

James continued: "Our market has become a very competitive environment. We took a strategic approach to ensuring that we truly provide the services our clients need, in ways which suit them. So many businesses 'talk the talk', we have cemented the firm’s reputation for actually doing what needs to be done.  We think this is a common sense approach, that is surprisingly uncommon". 

As a result of the client service review, Thomson Snell & Passmore has set out its longstanding values so that everyone is clear of the firm’s vision for the future and has invested in a refreshed image and new website.

James Partridge commented: "This is an exciting development for the firm. We have always focused on delivering exceptional client service and this is not just about a new logo.  It is about making sure that we will always deliver what our clients want, as their needs change. This is a dynamic journey as our market continues to change, we are already planning further training and a variety of initiatives with our clients".