Legal & Regulatory

This is information which the Provision of Services Regulations 2009 requires us to give.

Name and legal status

The firm is called Thomson Snell & Passmore. It is an unincorporated partnership under the law of England and Wales. A list of the partners is on our website and available, on request.

Contact details

The firm's principal place of business is at 3 Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NX. Contact us there or using these additional contact details:

Telephone: (0)1892 510000

Fax: (0)1892 549884

E-mail: info@ts-p.co.uk

DX: 3914 Tunbridge Wells 1

The point of single contact in the UK for service providers to find out about doing business in the UK and apply for licences online is www.businesslink.gov.uk.

Our regulator

We are registered as a Legal Disciplinary Practice in England and Wales, under number 56451 with the Solicitors Regulation Authority (SRA), which is the independent regulatory arm of our professional body, the Law Society. We are authorised and regulated by the SRA and must comply with the SRA Code of Conduct 2011 and other regulations, details of which can be found, in English, at the SRA website.

Legal terms and conditions

The terms and conditions which will apply to any work which we do for you will vary depending on the type of work. They will be sent to you with our engagement letter. If you want to see the terms and conditions before you instruct us, please ask for a copy from the person with whom you are dealing.

All of our contracts for legal services are governed by the laws of England and Wales.

Professional liability insurance

We have professional indemnity insurance, as required by the SRA, under policy number QF074610(1), with Chartis Insurance UK Limited, whose registered address is at The Chartis Building, 58 Fenchurch Street, London EC3M 4AB. Our policy covers the part of our practice that is carried on at our offices in England.

VAT information

Thomson Snell & Passmore is VAT registered with number GB 210 327 030.

Complaints

We try to resolve complaints quickly and directly with you. If you have a complaint, please contact the person you are dealing with at the firm. We will provide full details of our Complaints Handling Procedure on request or automatically, if you have made a complaint.

If we cannot resolve a complaint, the SRA and the Legal Ombudsman provide resolution services for certain types of complaint. Please note that complaints to be processed by the Legal Ombudsman should normally be made within six months of receiving a final written response from us about your complaint.

We will provide full contact details on request or automatically, if you have made a complaint.

Tel: +44 (0) 1892 510000 Fax: +44 (0) 1892 549884