Legal & Regulatory

This is information which the Provision of Services Regulations 2009 requires us to give.

Name and legal status

The firm is called Thomson Snell & Passmore. It is an unincorporated partnership under the law of England and Wales. A list of the partners is on our website and available, on request.

Contact details

The firm's principal place of business is at 3 Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NX. Contact us there or using these additional contact details:

Telephone: (0)1892 510000

Fax: (0)1892 549884

E-mail: info@ts-p.co.uk

DX: 3914 Tunbridge Wells 1

The point of single contact in the UK for service providers to find out about doing business in the UK and apply for licences online is www.businesslink.gov.uk.

Our regulator

We are registered as a Legal Disciplinary Practice in England and Wales, under number 56451, with the Solicitors Regulation Authority (SRA), which is the regulatory arm of our professional body, the Law Society. We have to comply with the Solicitors Code of Conduct 2007 and other regulations, details of which can be found, in English, at the SRA website: www.sra.org.uk/rules.

Legal terms and conditions

The terms and conditions which will apply to any work which we do for you will vary depending on the type of work. They will be sent to you with our engagement letter. If you want to see the terms and conditions before you instruct us, please ask for a copy from the person with whom you are dealing.

All of our contracts for legal services are governed by the laws of England and Wales.

Professional liability insurance

We have professional indemnity insurance, as required by the SRA, under policy number QF075409, with Travelers Insurance Company Limited, whose Head Office is at 61-63 London Road, Redhill, Surrey RH1 1NA. Our policy covers the part of our practice that is carried on at our offices in England.

VAT information

Thomson Snell & Passmore is VAT registered with number GB 210 327 030.

Complaints

We try to resolve concerns quickly and directly with you. Please contact the person with whom you are dealing or the Senior Partner at the address given above. We will, on request, provide full details of our complaints handling policy.

If we cannot resolve a complaint, the SRA and the Legal Complaints Service provide a resolution process without recourse to the courts. We will provide contact details, on request. The SRA website also provides detailed information on these non-judicial options, which you can access by following this link: www.sra.org.uk/consumers/problems.page.

Tel: +44 (0) 1892 510000 Fax: +44 (0) 1892 549884