An invoice will be sent to you in a timely manner, either as part of our usual interim billing arrangement or, if specifically agreed between us, at the end of the relevant matter.
Our invoices are payable immediately on receipt. The easiest way to pay is by bank transfer, using the bank details set out on your invoice and quoting the reference or invoice number listed.
Detailed Assessment: You may be entitled to have our charges reviewed by the Court. This review is called assessment. Any application should be made within one month of the date of delivery of the invoice. On your application, the Court will usually order you to pay the additional costs of the assessment incurred if the invoice is approved or reduced by less than 20%.
Interest: In non-contentious matters we are entitled under article 5 of the Solicitors' (Non- Contentious Business) Remuneration Order 2009 to charge interest from one month after the date of delivery of the invoice. Interest may be charged on the outstanding amount of our costs, including any paid disbursements and VAT, at the rate from time to time payable on judgment debts.
Complaints: If you have a concern about an invoice, you should contact the person dealing with your matter on 01892 510000. A complaint about an invoice will be handled in accordance with our Complaints Handling Procedure. If you are not happy with our response to your complaint, you may then have a right to complain about the invoice to the Legal Ombudsman.
Complaints Handling: Our Complaints Handling Procedure, including contact details for the Legal Ombudsman, is available on request and will be sent to you automatically should you make a formal complaint. Please note that (i) complaints should normally be made to the Legal Ombudsman within six months of receiving our final written response to your complaint, (ii) the Legal Ombudsman operates within certain rules that might restrict your right to complain about the invoice.