Our clients are at the forefront of all we do and every decision we make. We take the time to listen to ensure we deliver the best quality service and the best outcome for our client’s business or personal situation.
Lexcel – we have maintained this Law Society legal practice quality accreditation since 1999 and we undergo an annual external audit. This means our clients benefit from an industry recognised level of management, service and client care. It also ensures that we are able to attract and retain experienced and knowledgeable people
We actively listen to, and learn from, our clients by seeking their feedback through the firm’s “Client Listening Programme”. We also invite clients to review our performance via Trustpilot, an online site which hosts reviews of businesses worldwide. Through these programmes, we are able to continually reassess our business processes so that we deliver the highest standard of client service. For more information, see what our clients say
Ethics – we will always act in a fair and ethical manner and in accordance with the Solicitors Regulatory Authority Code of Conduct 2011
Training and sharing legal insights – we share our legal knowledge and updates and work with our clients to deliver training courses and workshops. We issue regular newsletters and ad hoc e-shots on a range of legal and commercial developments that we consider of benefit to our clients
Resolving complaints – we are committed to providing a high level of service to our clients. In the unfortunate event of a client complaint, we will work with our clients to resolve the issue as quickly as possible. We use complaints as an opportunity to review our procedures and systems to ensure our professional service and standards are adhered to
Networking opportunities – through our links with the local business community and our sector-focused clubs and events, we are able to facilitate opportunities for our clients to meet with their peers and other business contacts.