As the coronavirus continues to cause disruption and uncertainty across every aspect of daily life, we wanted to outline the steps we have taken in response to the pandemic, and give reassurance that our commitment to the wellbeing of our team as well as to providing exceptional client service, remains as steadfast as ever.
Working practices during lockdown
In response to Government advice, the vast majority of our staff are working from home. We have a well-established and secure home working programme, which is allowing us to continue to deliver a high level of client service.
In addition, a reduced team remains in the Tunbridge Wells office to help support clients and colleagues. All staff can still be contacted via their normal email addresses and phone numbers and meetings can take place via video conferencing or over the phone.
Business continuity planning
We have a comprehensive business continuity plan and our business continuity planning teams have been meeting regularly. Bringing together expertise from across risk, IT, HR, finance and communications, these teams have been monitoring the situation closely and making recommendations to make sure that our people’s health and wellbeing is prioritised and our clients supported.
We are following the latest guidance from the Government and Public Health England, and will continue to do so. As the Government looks to gradually ease lockdown restrictions, we will be undertaking extensive planning and preparations to ensure the health and safety of our people, clients and other key stakeholders is maintained.
Here for you
During these uncertain and worrying times, we appreciate that many clients will have queries and concerns. Our expert lawyers are happy to help guide individuals and businesses as they navigate this unprecedented situation. With our live chat function, we’re here to listen to your concerns and queries any time, day or night. The live chat team can signpost you to relevant resources and content and will ensure one of our expert lawyers gets back to you to help as soon as possible.
In addition, our specialist COVID-19 hub is constantly being updated with advice and insight on the impact the coronavirus is having on businesses and individuals alike.
We’re still here for you, now more than ever.