Feedback from our clients is very important to us. We know that is a claim many firms make, but we really mean it. Our post matter client surveys revealed that 96% of our customers would be likely or very likely to recommend us. We regularly listen to our clients' feedback to improve and adapt our service to meet their wants and needs. We believe there is a difference between listening and hearing and that is what makes us different.
We are very lucky to have clients who actively give us feedback. The image below is testament to our service, quality, longevity and excellence; these words were the most frequently quoted from post matter reviews.
We take on board every piece of feedback we get and believe the statement below to be true, which is why we try to be different.
“Most people do not listen with the intent to understand; they listen with the intent to reply.”