We were instructed by a manufacturer to rebuff a potential claim from a kitchen designer regarding defective works in the installation of our client’s product. Some minor issues had arisen immediately following installation, which our client had attended to. A further resolution was proposed in relation to the outstanding issues, which the designer’s client refused and there were no further communications on the issue.
Some 10 months later our client received a Letter of Claim on the same issues. We responded robustly to the Letter of Claim and encouraged the parties to enter into negotiations to resolve the matter quickly and proportionately. Although the claim was for a relatively low value, it was outside the small claims limit and proceedings would have locked our client into an expensive and unnecessary process.
We negotiated with the designer’s legal representative on a commercial basis, and enabled the parties to agree an appropriate financial settlement. We ensured that this matter was resolved confidentially without any attribution of liability to our client, in a manner which avoided time consuming and disproportionate court proceedings.