Search results for ''...

Sorry, there were no results

Get in touch

Get in touch

  • Overview

    When can you make a compensation claim for poor care of the elderly?

    Finding that the care given to a parent or loved one is unacceptable or that they have been injured while living in a care home or in hospital is extremely distressing.

    Clinical negligence claims regarding care of the elderly arise for many reasons:

    • Neglect by staff - the complex care needs of elderly patients together with increasing cuts to front line nursing staff mean that the management and treatment of elderly patients is not always of a high enough standard
    • Injuries sustained from falls are common in elderly patients. There are many reasons for this and special care needs to be taken by nursing staff where people are at risk
    • Pressure sores can develop quickly and a patient should receive an assessment within six hours of admission to hospital and regular ongoing risk assessments. Even where pressure sores are unavoidable, they should be appropriately treated and dressed to avoid infection
    • Elderly patients often have complex prescription needs and it is crucial that medicines are managed safely. This requires staff to be fully trained and have the time needed to administer medicines properly. The Care Quality Commission (CQC) has highlighted this problem in some care homes, resulting in them being shut down.

    How our clinical negligence solicitors can help with a compensation claim

    • The size of our clinical negligence team and the breadth of our knowledge in care of the elderly compensation claims means it is likely that we have already succeeded in recovering compensation in similar circumstances to yours
    • Our overriding aim is to protect the interests of you and the elderly person concerned and to achieve the most advantageous financial outcome
    • We make sure your case is fully investigated and guide you carefully through each step of the claim process
    • Giving personal service and acting with sensitivity are important to us
    • We can help you find out why the system has failed you and what went wrong. Or prevent the same thing happening to somebody else
    • Our lawyers are specialists in medical negligence cases and our clinical negligence team is one of the most established, teams in the country
    • We are high ranked by two of the most prestigious, independent guides to the legal profession 'Chambers and Partners' and 'The Legal 500'.

    Free initial consultation

    Contact one of our team of specialist lawyers for a free, no obligation, consultation and we will listen to the circumstances of your medical treatment, and give you clear advice on the chances of your receiving compensation in a clinical negligence claim. If we think you have a claim, we can investigate your case using the financial security of a no win no fee arrangement.

    Call us on 01892 510000 or fill in our short enquiry form and we will assess your care of the elderly clinical negligence compensation claim.


  • Related Client Stories

    Fall in hospital causes femur fracture, hernia & surgeries

    Our client, Mr A, sustained a fracture to his femur requiring surgery and a post-operative hernia which also required surgery following a fall from his hospital bed.  He had a history of falling and worsening cognitive impairment, but despite this nursing staff failed to ensure his safety and a faulty bedrail was used.

    Permanent deterioration after negligent discharge

    Oliver Chapman, specialist clinical negligence lawyer, based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) offices has secured compensation for the estate of an elderly patient who suffered a permanent deterioration in health after she was discharged from hospital prematurely.

    Award for fractured ankle following fall in hospital

    Oliver Chapman, specialist personal injury lawyer based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) offices, has secured £11,800 for a claimant who suffered a bimalleolar fracture of her right ankle, having fallen in hospital.

    Delayed diagnosis of diabetic ketoacidosis causes death

    Fiona Mills, specialist clinical negligence lawyer based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) Offices, has secured over £340,000 for the family of a women who died following a delay in the diagnosis of diabetic ketoacidosis and cerebral oedema.

    Compensation recovered for the oldest ever patient to sue to the NHS

    The clinical negligence team demonstrated their expertise when they recently recovered damages for the oldest ever patient to sue to the NHS; a lady who suffered a variety of complications following a failure by a hospital A&E department to assess her properly or to advise her residential home properly prior to discharging her back to her residential home with a fractured pubic ramus after a fall. 

    Damages recovered for consequences of delay in diagnosis of treatment for post-operative bowel cancer anastomotic leak

    The clinical negligence team demonstrated their expertise when they recently recovered damages for a gentleman who became critically ill following a failure to diagnose a post-operative anastomotic leak. The case settled for an undisclosed award plus legal costs.

    Compensation for failure to warn about risks of carpal tunnel surgery

    The clinical negligence team demonstrated their expertise when they recently recovered damages for a lady who suffered an adverse outcome after carpal tunnel surgery. The case settled for an undisclosed award plus legal costs.

    Patient suffers complications following reconstruction surgery

    This case study demonstrates the expertise of our Clinical Negligence team who recently secured compensation of £18,000 for a patient who underwent breast reconstruction surgery (TRAM flap) following a mastectomy for breast cancer.

    Kent hospital fails to prevent elderly lady's pressure ulcers leading to a painful death

    This case study demonstrates the expertise of our Clinical Negligence team who represented the family of an elderly Kent lady at the inquest into her death caused by pressure ulcers.

    Leukaemia patient dies after delay in administering intravenous antibiotics

    This case study demonstrates the expertise of our Clinical Negligence team who have recently acted for the widow of a patient who passed away following delays by South East Coast Ambulance Service in getting him to A&E and Maidstone Hospital in administering intravenous antibiotics.

    A patient loses her sight after suffering a conversion disorder

    This case study demonstrates the expertise of our Clinical Negligence team who have successfully secured £100,000 for a partially sighted client who developed almost complete blindness as a result of a psychological reaction caused by the negligence of the hospital Trust.

  • Latest Updates

    Should I settle my medical negligence compensation claim directly with NHS Resolution?

    Often when patients are unhappy with the treatment they have received from an NHS hospital they will make a formal complaint to the Trust. Formal complaints are a useful way of getting essential information about the treatment a patient has received and may sometimes result in that Trust apologising to the aggrieved patient.

  • Know How

Get in touch

Tom was really helpful he explained very clearly and what would happen. Thank you


Clients are impressed with his performance, saying: 'He's very much a detail man; very careful and very thorough'

Chambers UK 2015

Thomson Snell & Passmore's 'consistently professional and accessible' team is led by Fiona Mills. Graham Bell is noted for his 'excellent eye for detail'

The Legal 500 2014

In a meeting with Patricia Fearnley I was struck by her immediate understanding of the situation, and also by her warmth and sympathy, which reassured me that I had made the right choice of solicitors to deal with our case


I have used various departments of TS&P and have ALWAYS been VERY happy with all advice correspondence, help and professionalism that I have received


I always feel listened to and have been treated very well


Very professional, removed the pressure from a stressful situation and allowed me to concentrate on my recovery.


Thank you for providing an excellent service, which due to you was stress free for me!  I am more than happy with the amount and am now, more importantly, able to move on putting this behind me.


 The best people outside London.

We will always be grateful for the way in which you so competently handled our claim and we would most certainly pass your name to anyone we know in need of comparable help.


An 'exceptionally capable' team.

The legal 500 2013

The team is very thorough and meticulous.

Chambers UK 2014

The team dealt with a difficult situation. It was good with getting the right experts involved with our case. - Chambers UK 2014

Chambers UK 2014

The firm's level of service is nothing short of phenomenal.

Chambers UK 2014

We would like to thank you for the thorough, efficient hard work you have done on Chris’s behalf. You have informed us of every stage of development as it has happened and we are very grateful for that.


We received sound and clearly explained advice, together with a response that was both sympathetic and professional. We have been kept regularly informed of progress and you have always responded promptly to any queries that we’ve risen in a constructive and helpful manner.


Many thanks for all your support and hard work through a torrid 2 ½ years. We both appreciate it could have ended very differently without your dedication and attention to detail.


I thank you so much for your excellent service and will recommend you strongly to anyone needing help.


Overall a very good and responsive service - I wasn't anticipating this. The process of claiming under this area of law is more complicated than I thought it would be but it was translated very efficiently to me.


You have helped make a difficult situation bearable.


Jenny was very good at thinking of all the options and sought good experts in supporting my case; I was pleased with the outcome


I would like to express my extreme gratitude to you for all your hard work.  


Any time I needed to ask a question or needed any explanation about the case, James Cahan was there at the end of the phone. He answers his own phone so I felt as though I was getting a very personal service. I was never made to feel uncomfortable or a nuisance as I had felt with an earlier solicitor. Communication was excellent throughout, using emails, telephone and letters.  


My case was earlier rejected by another firm of solicitors yet Mr Cahan could see that there was a case to answer. With the expert medical witnesses which he sourced, good communication and sound advice, I felt very confident in his hands that we would get a successful outcome.


Very nice people. Really made the case a lot easier to understand; they were always there to help.


James Cahan's approach was exemplary, he was both approachable and understanding at all times.  


As mentioned, I was very impressed at the start! As the case grew and went on, I felt completely safe, and trusted Jonathan to act in my best interests, though everything was always run by me before going ahead with anything, without the experience and knowledge.


They worked as hard as possible to get me a result that I did not think I would end up with. The communication with my lawyer and his staff was excellent, and I felt at ease discussing such private matters with my lawyer, which is a rarity for me as I am a very private person.


My lawyer was very friendly and easy to talk to, and I always felt he was working his hardest on my case.


Oliver was very helpful and friendly, and settled the case within a short space of time.


Kept me up to date with all stages of the claim. Fees were good, and Oliver was a very helpful and friendly.


I would like to thank Jenny and her team for all their hard work and efforts during what has been a very traumatic 3 years.  Throughout this period, Jenny has been on hand with reassurance and advice.  At the same time, she assembled an excellent team of experts, which enabled me to reach a successful conclusion.


I cannot thank Jenny and her team enough and I wouldn't hesitate to recommend TS&P, Debbie, Jenny and Patricia highly enough. Many thanks again for your professional conduct throughout.


I am so grateful to TS&P for all their work and help with my mother's case; it was a very complicated and time-consuming case.


Meet The Team

Related Services
Jargon Buster Related Services