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  • Overview

    Contact one of our specialist lawyers for a free initial consultation to find out if we can investigate your case with the financial security of a no win no fee agreement.

    When can you make a compensation claim for an injury cause by a defective product?

    As consumers we expect the things we buy to be safe, but sometimes that is not the case. If you can establish that a product was defective and caused you an injury then you should be entitled to compensation. Sometimes the fact that an injury has been sustained is enough to establish that a product was defective.

    What compensation can you claim?

    • Compensation can be due for physical or psychological damage or both
    • You can claim compensation for the pain and suffering caused by your injuries and the things you need as a result of your defective product injury
    • You can also claim compensation for financial loss. For example, for loss of earnings
    • You can do this on a no win no fee basis so there is no risk attached.

    The amount of compensation you get depends on:

    • The seriousness of your injuries
    • The extent of financial loss
    • The support you will need in the future.

    What steps can you take to help a defective product compensation claim succeed?

    Retaining evidence will increase the chance of succeeding with your claim for compensation:

    • If possible, keep the defective product safe and untouched after the accident. It may need to be examined by experts as part of the claim
    • Take photographs of the defective product and the injuries sustained.

    How our personal injury lawyers can help with compensation claims for defective products

    • The breadth of experience in our personal injury team means it is likely that we have already recovered compensation with similar circumstances to yours
    • We have brought successful compensation claims on a wide variety of defective products including:
      • Medical appliances such as breast implants and hip implants
      • Electrical goods such as washing machines and dishwashers
      • Items of food and drink
      • Solvents and pesticides
    • We will use our extensive experience in the area of defective products to ensure you claim the compensation you deserve.

    Free initial consultation

    Contact our team of specialist personal injury lawyers for a free, no obligation, consultation and we will listen to the circumstances of your accident before giving you clear advice on the chance of you recovering compensation. If we think you have a claim we can investigate your case using the financial security of a no win no fee agreement.


  • Related Client Stories

    Laser hair removal treatment leaves client with facial burns

    Laser hair removal treatment leaves client with facial burns

    Faulty Bosch dishwasher causes house fire

    Dominique Parker, specialist personal injury lawyer based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) offices, has secured compensation for a family who suffered psychological injuries after their Bosch dishwasher caused a fire to break out in their home as they slept.

    Hair removal treatment inflicts permanent scars

    Dominique Parker, specialist personal injury lawyer based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) Offices, has secured compensation for a woman who was permanently scarred by pulsed light treatment to remove hair from her body.

    £17,000 award after faulty tail lift crushes finger

    James Cahan, specialist personal injury lawyer based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) Offices, has secured over £17,000 for a lorry driver whose finger was crushed by a faulty tail lift on the back of his vehicle, after his employers failed to provide him with a replacement.

    Award for partially amputated finger crushed at school

    Oliver Chapman, specialist personal injury lawyer based at Thomson Snell & Passmore’s Tunbridge Wells and Dartford (Thames Gateway) offices, has secured £2,000 for a child who suffered a partial crush amputation of her right middle finger when a toilet door slammed shut.

    Doctor suffers injuries following medical equipment failure

    We have successfully negotiated a five figure settlement for a doctor who was injured during a knee arthroscopy procedure.

    Injuries caused by defective products

    This case study demonstrates the expertise of our Personal Injury team who ensure that a client's prognosis is clear before advising them to settle their claim. The settlement recovered in this case included the cost of necessary ongoing treatment.

  • Latest Updates

    Poorly fitted lightbulb shatters in hand causing injury

    Our client, Mrs H, suffered injury to her left middle finger and palm of her left hand when trying to change a light bulb that had been negligently fitted by an electrician.

    Frequently asked questions about the Rehabilitation Code

    We answer frequently asked questions regarding the Rehabilitation Code including it's purpose along with what the code states and how to code will help someone with a brain injury.

  • Know How

Get in touch

Dominique was friendly, informative and excellent to deal with. I have recommended Thomson Snell & Passmore to others of every department. My experience with the company has been seamless.


Dominique showed great empathy and understanding at all times.


Tom was really helpful he explained very clearly and what would happen. Thank you.”


Thank you for providing an excellent service, which due to you was stress free for me!  I am more than happy with the amount and am now, more importantly, able to move on putting this behind me.


Sources say he is 'very sound on tactics'.

Chambers UK 2015

Jonathan Clement is ‘a great negotiator’.

The Legal 500 2014

The team helped to build my confidence by keeping me up to date on any progress while reminding me of appointments with regular calls and e-mails. I can highly recommend their services to anybody who is unfortunately in my situation. Thanks James Cahan and his team of experts.”


Throughout the process, your firm has treated me with unfailing tact and courtesy.  I have been conscious of, as well as the firm’s efficiency, a considerable sensitivity in the way a potentially painful legal issue was dealt with.


We are very grateful to you for your hard work, your sensitivity in dealing with some frequently painful material, and the consistent lucidity with which you have kept us informed of the different stages of the claim


First class service from the first meeting until the end. Thank-you.


I have absolute respect for them. They're an excellent firm – well established, and very pleasant people

Chambers UK 2014

The team provides a ‘consistently high level of service’.

The Legal 500 2013

As a family we have no experience of dealing with such issues, so James’ considered approach, advice and guidance were invaluable to us. Invariably highly professional but also approachable and with clear explanations, he has inspired total confidence throughout the past 17 months.


I felt that you were very sincere and compassionate when dealing with me when I was at my lowest. I would recommend James time and time again, to any future clients.

Evelyn Plum

I would like to take this opportunity of offering my most sincere thanks to you and your Team for handling my Personal Injury Claim. The outcome was very satisfactory and way beyond my expectations which I can only attribute to your expertise and knowledge in these matters. I will have no hesitation in recommending you and your practice partners.


Many thanks for all your support and hard work through a torrid 2 ½ years. We both appreciate it could have ended very differently without your dedication and attention to detail.”


You have been very good thank you. Always prompt to respond to queries and have explained everything thoroughly.”


I thank you so much for your excellent service and will recommend you strongly to anyone needing help.


I feel that TS&P and your team have been extremely good and I could not have wished for anything more.


The sensitivity and dedication has assisted and assured me greatly in my recovery…there has been an emotional benefit that you and the team have provided by all of your actions. Thank you and the team for winning this case and securing a victory which, to me, is more than just about financial compensation.


Thank you so much for the huge amount of effort and work put in by all concerned with this case. You were a very kind man and handled the case sympathetically and with integrity


Couldn’t have wished for a nicer person. What more can I say other than a BIG thank you.


Brilliant. Absolutely brilliant from the time I walked in the door.


I feel that TS&P do take time to understand me personally. I am not just a folder, I am a person


Dominique has been very supportive - and patient - throughout the process. I have often found it difficult, and because of stress and other circumstances in my life I have often taken a long time to face up to the situation and complete things that need to be done.


I would like to thank Jenny and her team for all their hard work and efforts during what has been a very traumatic 3 years.  Throughout this period, Jenny has been on hand with reassurance and advice.  At the same time, she assembled an excellent team of experts, which enabled me to reach a successful conclusion.


I cannot thank Jenny and her team enough and I wouldn't hesitate to recommend TS&P, Debbie, Jenny and Patricia highly enough. Many thanks again for your professional conduct throughout.


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