Featured in this weekends Financial Times, Harriet Serpis explores 'can retailers demand return of goods?'
This week a retailer has asked advice following a computer glitch which gave customers who ordered a computer game, the console as well. The retailer would like the safe return of the goods which were sent out in error so Harriet tackles issues around the Consumer Protection Regulations, how to engage with customers and improving terms and conditions.
To read the full article please visit the Financial Times, please note the Financial Times is a subscription only site.
